Payments & Cancellations

The following are TSPRA’s payment and cancellation policies:

TSPRA uses an online process to join or renew, order products and register for events. Members and nonmembers must create a profile with a username and password to use this system.

TSPRA accepts purchase orders and checks. Credit or debit cards can be used for some training events like Online Learning and for Star Award postage payments. Vendors also have some options to pay by credit card.

Late Fees

  • Payments for all conference/event registration invoices are due within 30 days after the start date for the event.
  • Payments for all other invoices (dues, products, etc.) are due within 30 days of the invoice date.
  • A 1.5% late fee will be added each month on all past due invoices.

Standard Cancellation Policy for Events

  • ALL cancellations must be made in writing by email, not by phone, to TSPRA –
  • Not all events accept cancellations but some accept substitutions.
  • No refunds shall be made for cancellations due to inclement weather.
  • All cancellations must be received before the cancellation date stated in the registration materials. If no date is stated, it will be the policy of TSPRA to accept or reject cancellations on a case by case basis.

Cancellation Policy for the Annual Conference

No refunds shall be made for cancellations due to inclement weather, illnesses, acts of God, such as natural disaster and weather, travel-related problems, acts of terrorism, reluctance to attend or loss of employment. All cancellations must be in writing sent by email to before the deadline to cancel. No hard-copy, phone or faxed cancellation/refund requests will be accepted.

Any refunds will be mailed to the district after the conclusion of the conference. Written requests to cancel conference registrations must be submitted via email to

Cancellation Policy for Other Workshops and Trainings

  • Policies may differ from one workshop to another. But normally if your cancellation is received two weeks before the scheduled workshop or training event you will receive a refund less a service fee. After that, no cancellations will be accepted or credited.
  • Substitutions may be made at any time, with written confirmation from the person registered.
  • Nonmember substitutes must pay the balance of a nonmember registration if replacing a TSPRA member.
  • No refunds shall be made for cancellations due to inclement weather.