IMPORTANT INFORMATION FOR HOTEL CREDIT CARD PAYMENTS AT KALAHARI.
THIS IS CURRENT KALAHARI POLICY & MUST BE COMPLETED IN FULL BY FEB. 7, 2022.

This is Kalahari policy. Failure to comply will jeopardize hotel check-in, could require a personal credit card for payment and/or refusal to check-in.

This video outlines the step-by-step instructions

If you are using a credit card to pay for your stay at Kalahari Resort and Convention Center AND your name is not printed on the credit card or the name on the card you are using is different than the names on the reservation, you MUST follow the following steps NO LATER THAN Feb. 7, 2022.

For example:
• If your card only has your district’s name on it and not yours.
• If someone else is paying for your reservation with their district credit card (such as the district credit card has your name imprinted and you are using it to pay for staff).
• If you secured the initial reservation with a credit card different from the credit card you will be paying with.

THIS INCLUDES IF YOUR WHOLE TEAM IS BEING PAID FOR BY ANOTHER PERSON. EACH PERSON CHECKING IN WITHOUT A CREDIT CARD IN HAND THAT MATCHES THEIR NAME MUST COMPLETE THIS PROCESS. 

CREDIT CARD PAYMENT REQUIREMENT

Questions? Contact Kalahari at 1-877-525-2427.

>> Go to this link: https://www.kalahariresorts.com/texas/more-info/faq/
>> Under “Frequently Asked Questions” at the very top of the page, click RESERVATION QUESTIONS
>> Under “Reservation Questions,” click the question, “Can a reservation be made for someone other than the credit card holder? (Letter of authorization.)”

Once there, follow all these steps:
• Click here (https://www.kalahariresorts.com/media/5331/creditcard-authorization-form-november-2020.pdf) to open and print the Credit Card Authorization Form.
• Complete the form in its entirety, including the signature of the credit card holder.
• Obtain photocopies of the front and back of the credit card used to make the reservation as well as the credit card holder’s photo ID. Please note that the back of the credit card must have the card holder’s signature. The signature on the form must match the Signature on the Credit Card and Driver License.
• REDACT THE INFORMATION SPECIFIED ON THE FORM. The form will be rejected if the redactions do not appear. Examples are provided on the form.
• Please send the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder’s ID WITH REDACTED INFORAMTION to dellscallcenterfax@kalahariresorts.com or fax them to: (608) 254-6116.
• For the TSPRA conference, the completed Letter of Authorization form, photocopies of the front and back of the credit card and card holder’s ID must be received by FEB. 7 prior to the arrival date to be accepted.

Questions? Contact Kalahari at 1-877-525-2427.

See HERE for information regarding payment by check.